Cancellation policy

General cancellation policy:

  • After confirmation has been sent by our Hotel, we request that you pay a deposit by bank transfer (no costs to the beneficiary) or credit card of 30% of the total cost of the stay. The reservation is only effective from this point.
  • Cancellations up to 30 days prior to the arrival date are free of charge.The deposit will be refunded minus a processing fee of 20 Euro. If cancelled within 30 days, the deposit will be withheld as a cancellation fee.
  • Early departures after check-in: 100% of the booked price will be paid by the guest. Services not used by the guest will not be reimbursed. Thank you for your understanding.


We recommend that you take out the following holiday insurance policy.

Trip cancellation insurance

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.